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policies & procedures
please review:
payment
Payment for all services is due upon booking unless otherwise arranged. I accept cash, credit, and debit card.
Regarding massage: I do not accept insurance for massage therapy; however, if you would like to seek reimbursement from your insurance company after our completion of payment for your session, I can provide the appropriate paperwork upon request.
Gratuity: As I set my own rates in my private massage practice, I do not expect tips but graciously accept.
cancellation policy
Please offer a minimum of 24 hours notice for appointment cancellation or service changes.
You will not be charged if you cancel 24 hours prior to your scheduled appointment time.
It is imperative you reschedule if you are unwell to protect your practitioner as well as the health of other clients.
Late cancellation: 50% of your service fee.
No shows: 100% of service fee.
These policies serve to protect my time and the time of other clients. Thank you for valuing my time and the experience for others as much as I value yours!
Running late?
If you are late, we will work with the remaining time we have scheduled for your session (i.e. 20 minutes late on a 60 minute session will give us 40 minutes time). I appreciate your communication as soon as you know.
privacy
I value your privacy and work in compliance with HIPPA (Health Insurance Portability and Accountability Act). Any information that is obtained from the health history interview process, or any consultation/educational session will be treated as privileged and confidential and will not be released or revealed to any person other than healthcare providers for which expressed written consent has been given.
returns/refunds
Due to the nature of these goods + services, I do not offer refunds or returns. If you are unsawith received product or service, please contact me directly and I will be happy to be in communication for working something out to meet your needs.
accessibility/directions
Location: 21 Bread and Milk Road, Coventry CT
Maps will direct you to the red colonial house next door which is residential, the small red barn building up at the intersection of rt 44/31 across from Cumberland Farms is where my office is located. There is a parking lot in front, you will see signs for CFM Cycles/Golf Factory. I am on the second floor, stairway the second in the back on the right hand side of the building.
My office is currently inaccessible by wheeled mobility aids (one outdoor flight of stairs, no ramp). If you need more details on my location environment or are unable to visit due to lack of building accommodations, please contact me to discuss potential alternative arrangements.
Services are by appointment only.
Please do not arrive more than 15 minutes early to your scheduled appointment time.
I do not have a waiting room, please knock when you arrive!
business contact
Of Earth Healing Arts LLC | Emma Broadhurst
Phone: 413-367-4994
Email: to.emmaofearth@gmail.com
updated April 2024
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