top of page

policies & procedures

please review: 

payment 

Cash or check is preferred.
Payment for all services is due at time of service unless otherwise arranged.
I can also process credit/debit and Venmo. 

I do not accept insurance for massage therapy; however, if you would like to seek reimbursement from your insurance company after our completion of payment for your session, I can provide the appropriate paperwork upon request.

Gratuity:  As I set my own rates in my private massage practice, I do not expect tips but graciously accept. 

sharing space & scheduling policy

Bookings at Of Earth Studio are subject to the following terms:

Please offer a minimum of 24 hours notice for appointment cancellation or service changes. 
You will not be charged if you cancel or modify your appointment 24 hours prior to your scheduled appointment time. A pattern of no shows or persistent rescheduling can result in the inability to book in the future. 

Less than 24 hours notice cancellation: 50% of your service fee.
No call, no shows, late cancellation: 100% of service fee.
If incurred, clients will not be permitted to rebook until cancellation policy fees are paid in full. 

If you cannot make your appointment due to a medical or family emergency, please contact me so we can reschedule or remove you from the schedule without a fee. These policies serve to protect my time and the time of other clients. No call no shows will be prohibited from booking again, as to not prevent other clients from being able to secure a consistent spot on the schedule.

Thank you for valuing my time and the experience for others as much as I value yours!

Running late?

If you are late, we will work with the remaining time we have scheduled for your session (i.e. 20 minutes late on a 60 minute session will give us 40 minutes time). I appreciate your communication as soon as you know.

Arrival:
Services are by appointment only. Additional guests (children, babies, partner, service animal) are allowed in the space on a case by case basis.
Please do not arrive more than 10 minutes early to your scheduled appointment time.
I do not have a waiting room, feel free to hang out in the parking lot or porch before your session begins; knock when you arrive! 

Before our session begins:
Feel free to use the restroom, silence electronics, have some water or tea and check in about your intention for our time together.
Please notify if you have any medical/health updates, allergies or sensitivities.
There is designated space for you to remove jewelry and place your belongings adjacent to the massage table. 

After your session ends:
Please collect your belongings, feel free to use the restroom again. We will have space to touch in on our experience and check out if payment was not received at the start of the appointment.  Mindfulness of time is very helpful so your practitioner can prepare and clean for the next client. 

privacy 

I value your privacy and work in compliance with HIPPA (Health Insurance Portability and Accountability Act). Any information that is obtained from the health history interview process, or any consultation/educational session will be treated as privileged and confidential and will not be released or revealed to any person other than healthcare providers for which expressed written consent has been given.

returns/refunds

Due to the nature of these goods + services, I do not offer refunds or returns. If you are dissatisfied with a product or service, please contact me directly and I will be happy to be in communication for working something out to meet your needs. 

location details

Address: 21 Bread and Milk Road, Coventry CT
Maps will direct you to the red colonial house next door which is residential, the small red barn building up at the intersection of rt 44/31 across from Cumberland Farms is where my office is located. There is a parking lot in front, you will see signs for CFM Cycles/Golf Factory. I am on the second floor, second stairway in the back on the right hand side of the building.

My office is currently inaccessible by wheeled mobility aids (one outdoor flight of stairs, no ramp). If you need more details on my location environment or are unable to visit due to lack of building accommodations, please contact me to discuss potential alternative arrangements.
 

business contact

Of Earth Healing Arts LLC | Emma Broadhurst 
Phone: 413-367-4994

Email: to@emmaofearth.com

updated April 2024

bottom of page