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what to know
cancellation policy
Please offer a minimum of 48 hours notice for appointment cancellation or service changes.
Less than 24 hours notice cancellation: 50% of your service fee.
No call, no shows, late cancellation: 100% of service fee.
If you are running late, your massage duration may be reduced.
If there is a true emergency, illness, or circumstances due to inclement weather, you will not be charged to cancel your session. We understand unanticipated events happen in all our lives.
A pattern of no shows or persistent rescheduling can result in the inability to book in the future. Clients will not be permitted to rebook until cancellation policy fees are paid in full.
payment
Payment is due at time of service, before or after your session.
Cash, check, or venmo is the preferred form of payment. Credit card also accepted.
All sessions are gratuity free. Tipping is not required.
I do not accept insurance for massage therapy; however, if you would like to seek reimbursement from your insurance company after our completion of payment for your session, I can provide the appropriate paperwork upon request.
code of ethics
Massage therapists are trained professionals. At all times your therapist will adhere to state and ethical compliant rules on draping and etiquette for both your comfort and my safety.
Per these guidelines we hold a zero tolerance policy for sexual harassment and misconduct. Emma maintains the right to terminate a session at will and to decline future bookings, just as the client may withdraw consent and cease treatment at any time.
Any information that is obtained from the health history interview process, or any consultation/educational session will be treated as privileged and confidential and will not be released or revealed to any person other than healthcare providers for which expressed written consent has been given.
how to arrive
Services are by appointment only & additional guests (children, babies, partner, service animal) are allowed in the space on a case by case basis.
Please do not arrive more than 5 minutes early to your scheduled appointment time.
I do not have a waiting room and leave time between appointments to properly prepare for your visit and for clients to gather & exit with ease.
You may text 413 367 4994 when you arrive and I will inform you when to come up.
Intake process for new and follow up clients is accounted for and does not take away from your hands on massage time (please account for adding 15 minutes to your total visit time). For first time bodywork (herbal intakes are emailed in advance), I will have you complete an intake form and we will review your health history (injuries, areas of tension, allergies), intentions for your session, pressure preferences and any areas to avoid.
Before we begin, feel free to use the restroom, silence electronics. There is designated space for you to remove jewelry and place your belongings adjacent to the massage table. I will provide guidance as to how to get settled on the table; many modalities adapt well to being full or partially clothed. Communication is encouraged at any time during the session, silence is also welcome (and most often the way I work!).
before & after your massage
Arriving with intention and the mindset to receive will guide you in having the best massage possible. The more we can collaborate and communicate about your goals, the better your massage outcome. I am here to facilitate inquiry around body awareness so as to help you best determine what that looks like!
Ideally be hydrated and nourished so you don't experience low blood sugar or have to disrupt your session to use the restroom (although you are always welcome to so you aren't distracted).
After your massage, you may feel lighter, more relaxed, and connected to your body. My skillset is in holding space for your whole being, mind and body, so that you feel transformed into greater coherence. If you are receiving deeper work or modalities such as cupping, trigger point, and sports style massage, you may be sore but you should never leave in pain.
I recommend making space to integrate after your bodywork experience when possible. Allowing yourself quiet and nourishing activity like a walk or gentle stretching after will assist in reaping the most benefits possible.
client alignment & massage style
I serve a large variety of walks of life though I currently do not treat the pediatric population. You must be 18 years or older to receive services. My style of work emphasizes nervous system care as foundation, stress reduction, pain relief, and appreciates the interconnection of mental health and emotional wellbeing on our physiology. My clients also enjoy my integrative style merging technical and intuitive work as well as my herbal craft. Clients with complex medical conditions that require many modifications may be best suited towards another practitioner, I am happy to provide referrals.
location details & accessibility info
Google Maps: 21 Bread and Milk St, Coventry CT USA
I am in the small red barn building with a weathervane with a small parking lot in front. You will see signs for Golf Factory and a bicycle shop. Please note, maps has the location pin on the residence next door, avoid parking here as it is a private driveway. I am on the right side of the barn building, second stairway in the back on the top floor. You will follow a hedge and stone walkway, I have a windchime on my stairs.
My office is currently inaccessible by wheeled mobility aids (one outdoor flight of stairs, no ramp). If you need more details on my location environment or are unable to visit due to lack of building accommodations, please contact me to discuss referrals or alternative arrangements.
Table dimensions: Width 29", Height 33", Length 73" with a working weight of 550 lbs
updated February 2026
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